FAQ | Elite Appliance

FREQUENTLY ASKED QUESTIONS

Not sure what’s wrong with an appliance or wondering if you need some repairs? We’ve compiled a small list of frequently asked questions for major appliances as well as general questions about our services.

To see questions and answers, simply click on the appropriate icon:

WASHERS

DRYERS

REFRIGERATORS

DISHWASHERS

MICROWAVES

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The washer is vibrating, rocking or ''walking''

If you are experiencing any of the above, the following might be the cause:

Feet may not be in contact with the floor and locked correctly
Washer may not be leveled
Load could be unbalanced or too large

If your issue still persists, please book a service call and we will be able to resolve your issue

Water is leaking from the washer

If you are experiencing a water leak with your washer:

Fill hoses not attached tightly
Drain hose connection
Check household plumbing for leaks or clogged sinks/drains
Be sure to check the end of the drain hose for any clog
You might not be using HE detergent or using too much HE detergent on HE detergent only washers
There might be residue on door glass: Hair, lint, or other debris on inner door glass preventing proper seal with rubber door seal on front load washers

If your issue still persists, please book a service call and we will be able to resolve your issue

The washer emits odors

If your washer is emitting odors:

Regular maintenance might not be done as recommended
Not using proper detergent or using too much detergent
Door is not let open after use

If your issue still persists, please book a service call and we will be able to resolve your issue

Water is not draining/spinning; loads are still wet after use

If you are experiencing any issue listed above, these might be the cause of the problem:

Using cycles with a slower spin speed
Washer is not loaded as recommended
Small items may have been caught in the pump
The load may be out of balance

If your issue still persists, please book a service call and we will be able to resolve your issue

Clothes are not drying properly, drying times are too long

If your clothes aren't drying as intended or drying times are too long:

Lint screen could be clogged with lint
Wrong cycle has been selected
Exhaust vent or outside exhaust hood clogged with lint, restricting air movement
Dryer located in a room with temperature below 7C (45F)

If your issue persists, please book a service call and we will resolve your issue

The dryer will not run

If your dryer won't run:

The door might not be closed completely/properly
Household fuse is blown or circuit breaker has tripped
Incorrect power supply; electric dryer 240V, gas dryer 120V

If your issue persists, please book a service call and we will resolve your issue

The dryer is making unusual sounds

If your dryer is making unusual sounds:

The dryer had a period of non-use
A coin, button, or paper clip is caught between the drum and front or rear of the dryer
The four legs are not installed, or the dryer is not level front to back and side to side
Clothing knotted or balled up

If your issue persists, please book a service call and we will resolve your issue

There is no heat

If your dryer is not providing heat:

Incorrect power supply; electric dryer 220-240V
Household fuse is blown or circuit breaker has tripped
For gas dryer, make sure to use proper gas hook up

If your issue persists, please book a service call and we will resolve your issue

The refrigerator is completely dead

Make sure you are using a proper 120V electrical supply.
Check controls, make sure it's turned on
Refrigerator control is in Showroom mode (on some models)

If you are still having issues, please submit a service request and we will solve the problem

The compressor seems to run too much

If the compressor seems to be running too much:

High efficiency compressors and fans will run longer at lower and more efficient speeds
The room or outdoor temperature is hot
A large amount of warm food has been recently added
The door(s) are opened too frequently or for too long
The refrigerator is set too cold
The door or drawer gasket is dirty, worn or cracked

If you are still having issues, please submit a service request and we will solve the problem

Unusual noises

Here are list of normal noises

- Pulsating/Whirring: Fans/compressor adjusting to optimize performance during normal operation

- Popping: Contraction/expansion of refrigerant inside walls, especially during initial cooldown.

- Hissing/Dripping: Flow of refrigerant or flow of oil in the compressor

- Sizzling: Movement of the water lines against the refrigerator cabinet

- Water running/Gurgling: May be heard when ice melts during the defrost cycle and water runs into the drain pan.

- Clatter: May be heard when the ice falls into the ice storage bin

- Creaking/Cracking/Grinding: May be heard as ice is being ejected from the ice maker mold.

Here are list of abnormal noises and causes

- Vibration: the refrigerator may not be steady

- Rattling/Banging: Movement of the water lines against the refrigerator cabinet

- Buzzing and clicking: Heard when the water valve opens and closes to dispense water and/or fill the ice maker.

**If the refrigerator is connected to a water line, this is Normal. If the refrigerator is not connected to a water line, turn off the ice maker.

If you are still having issues, please submit a service request and we will solve the problem

The ice maker is not producing ice or enough ice

make sure proper water is supplied to the refrigerator, water line without kink.
make sure ice maker is turned on.
A large amount of ice was recently removed.
Make sure to change the water filter every 6 months

If you are still having issues, please submit a service request and we will solve the problem

The dishwasher won't run

If you dishwasher won't run:

Be sure the door is closed and latched properly
Be sure the Control/Lock feature is not on
Be sure there is power to the dishwasher, a circuit breaker or fuse may have tripped
Be sure the water going to the dishwasher is turned on

If your issue persists, please book a service call and we resolve your issue

Detergent remains in the dispenser or tablet is on bottom of the tub

If you are experiencing any of the issues listed above:

Check for dishware, such as cookie sheets, cutting boards, or large containers, etc., that may be blocking the detergent dispenser from opening properly
Be sure your detergent is fresh and lump free
Be sure the cycle has completed (the Clean light is on if the model has one). If it has not completed, you will need to resume the cycle by closing the door and pressing Start/Resume ( if the unit experiences a power outage)

If your issue persists, please book a service call and we resolve your issue

Dishes are not drying

If your dishwasher is not drying your dishes:

NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a porous surface with tends to collect water droplets. Towel drying may be necessary
Use of rinse aid along with the heat dry option is needed for proper drying. Some brands can adjust drying time, please check the user manual
Proper loading of items can affect drying. Glasses and cups with concave bottoms hold water. This water may spill onto other items when unloading. Unload the bottom rack first

If your issue persists, please book a service call and we resolve your issue

Water remains in the tub/ Will not drain/Suds in Dishwasher/Leaking

If your experiencing any of the issues listed above:

be sure the cycle has completed. If it has not, you will need to resume the cycle by pressing Start/Resume and closing the door.
If the dishwasher is connected to a food waste disposer, be sure the knockout plug has been removed from the disposer inlet.
Check for kinks in the drain hose, food obstructions in the drain or disposer.
Suds can come form using the incorrect type of detergent, such as dish detergent for hand washing dishes, laundry detergent, or hand soap. Or using excessive amount of dishwasher detergent. Suds can also result in leaking.

If your issue persists, please book a service call and we resolve your issue

Food soils remain on dishes

If you have food soils on dishes after a wash:

Be sure the dishwasher is loaded correctly.
Check filter to ensure it is properly installed (For units has filter).
Select the proper cycle and option for the type of soils.
Be sure the incoming water temperature is at least 120F (49C)
Scrape food from dishes prior to loading (do not pre-rinse).
Be sure spry arm jets are free from obstruction.

If your issue persists, please book a service call and we resolve your issue